Shipping policy

Processing Time

Orders are typically processed within 2–3 business days.

During new launches, pop-up weekends, or high-volume periods, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated automatically at checkout based on your delivery address and the size and weight of your order.

The final shipping cost will be displayed before you complete your purchase.

Estimated Delivery Times

Please note that delivery estimates are provided by shipping carriers and may vary due to weather, customs processing, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available).

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

15 Arras is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Customs & Duties

For orders shipped outside of Canada, any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at hello@15arras.ca and we will do our best to assist.

Contact

For shipping questions, please email: